Lets Answer Some Of Your Questions...
Q: To make use of Vox's ADSL Phone, an ADSL line is required - what size ADSL line
is required? A: A 384Kb ADSL line is the minimum requirement
Q: How much air time will I get with a 1 Gig cap?
A: If used only for the phone with no emails, attachments, downloads etc – it will give you approximately 4200min of call time!
Q: Will there be a difference in lines for my Home use and Office use?
A: Telkom charge a different rate for home and office use for the physical line. Vox don’t differentiate.
Q: If I register as a Vox Dealer do I automatically get a Vox ADSL Phone?
A: No, the Vox ADSL phone is not part of the Dealer Pack.
Q: How do I get paid from incoming calls? – Customers and Dealers
A: You get a R0.20c per minute rebate on every call from a Telkom number to the 087 No. and R0.40c per minute rebate from every call from a cell phone to your 087 Number. Your rebate will be reflected as a credit on your monthly bill
Q: How do the VoIP rates compare to Telkom’s existing rates?
A: Local calls are the same as Telkom, National calls = 23% saving Cellular calls = 16% saving International calls = up to 50% saving
Q: How long does it take to process my order?
A: Credit cards: Credit card payments are processed in real time. Debit order: Debit orders are run daily. Orders will only be processed once the money has cleared in our bank account, up to 5 days, we then need 1 day for delivery.
Q: How soon can I expect my phone to be delivered?
A: Once payment is successfully received your order will be processed. Orders processed before 2 p.m. can expect delivery the following day (before 2.00pm in major centres and after 2 in outlying regions.) Orders processed after 2 p.m. will be delivered within 2 working days.
Q: What happens if Vox runs out of stock?
A: Your purchase will be put on back order and a phone will be reserved for you. As soon as we receive stock your order will be processed. Payment will only be required once we receive the stock.
Q: When can I expect my dealer pack?
A: Dealer pack’s will start shipping after the 16 October 2007 to dealers that registered before this date, and dealers that register after this date, can expect delivery within a week.
Q: Is Vox's quality as good as Telkom
A: Vox has invested extensively on the core infrastructure and customer phones to ensure that our quality is at the highest standard possible and above 4 on the Mean Opinion Score
Q: What is the Mean Opinion Score?
A: This is a standard measure of Voice quality used by all the International Telcos
Q: Is Vox's Quality Constant?
A: No, unfortunately the quality is dependent on Telkom's ADSL network which does fluctuate occasionally in some areas but 98.5% of the time the quality is adequate to make a clear voice call.
Q: Can we use some other network like Wireless or WiMAX?
A: No, currently Vox's service has been optimised for Telkom's ADSL Network. Vox is currently researching other phones on other technologies like WiMAX, but the products are not consistent enough to launch to the market.
Q: If I am a Customer only, what is the best way of using Vox to save money?
A: The best way to save money is to use Vox's services like Cell Phone calls and International calls where it is clearly cheaper, use Telco on National calls in peak periods and switch to Telco for Local Telco to Telco calls during the off peak times, use your Vox 087 number to receive the majority of your inbound calls.
Q: How expensive is it to phone Vox?
A: That depends on where the call is coming from; all calls from the Cellular networks will be priced at the standard cell phone charge, International networks are not connected at this stage. Other Alternative Service providers, like MWeb, will be priced as cheaply as possible and the cheapest will be Vox to Vox calls. Telkom, however, are charging R1.07 to phone a Vox No. which is substantially less than a cellular call and slightly more than a Telco to Telco National call, (but we believe this is an issue that their customers may take up with Telkom.) They can either switch to Vox or some other provider, or put pressure on Telkom themselves. We believe the natural competitive process will drive this down.
Q:Why are Telkom charging so much to phone Vox?
A: Telco is listed on NASDAQ and the JSE and have a responsibility to their share holders to maximise their profits. It is therefore in their interests to fight off competitors like Vox in every way possible.
Q: What will happen if Vox's products become uncompetitive?
A: Vox's strategy is one of partnership with our customers and we will work together to improve the competitiveness of the product; switch to an alternate technology or provide a way for our customers to switch to another supplier. Vox does not hold customers to long term contracts unless it is a back-to-back with a 3rd party supplier.
Q: Will Vox be a disruptive threat to Telco?
A: No, in reality we are not an infrastructure provider and, as has been proven elsewhere in the world, the size of the market will increase dramatically as prices come down, and Telkom's revenue will probably increase as a result of companies like Vox. However, this will not happen without competition and we need the support of our customers to become strong enough to compete at all levels otherwise the status quo remains.
Q: Are Vox a First Tier Telco?
A: No, Vox is a hybrid Telco that leverages off 3rd party networks integrated into our own.
Q: How do I cancel my service?
Simply notify the Service Desk in writing, [email protected] who will organise to have the Vox Phone collected in its original packaging, and the service will be cancelled 30 days later.
Q: What are my fixed costs if I retain the Wireless Modem and Phone for International calls and Internet Access?
A: Your costs will be R49 per month
Q – The billing of the Vox account is it per second or minute?
Per minute in the same increments as Telkom so that it is easy to compare.
Q – One of our customers are going to install a MWEB Wireless system at their offices, will the VOX system be able to work on it?
No At present we are only offering the ADSL Phone on ADSL. We are looking to release a wireless version early in the new year but this is still in the testing phase and as such there is no guarantee that it will work effectively. Let’s rather wait and if or when we are sure that it works only then will we release it.
Q – Can you tell us from when is the production month, and when commissions will be paid out (like a calendar month being paid that month end or the next month end?)
All commissions are paid one month in arrears. We Invoice at the end of a month, wait for payment to be received and if received then commission is paid out at the end of that particular month.
Q – How much are we going to get as rebate when someone should phone us from overseas? (now Telkom to Vox = 20c/m and Cell to Vox = 40c/m)
We are waiting for ICASA to have our 087 range published international (this is out of our hands) so at this stage people cannot phone into an 087 number from an international destination.
Vox Comparison to Skype and other VoIP suppliers Differences
- Vox outgoing call rates in South Africa is cheaper than that of Skype.
- The ADSL phone looks, sounds and acts exactly like a normal telephone.
- You don’t need a computer like when using Skype, I-Burst, etc. The Vox ADSL phone is a stand alone unit. It only requires a computer during set-up.
- Unlike Skype (in South Arica) you will receive a real telephone number on which you can receive incoming calls from any phone or cell phone.
- With Vox you receive rebates of 20c to 40c on incoming calls. Receive a lot of calls and you can even make money.
- All your equipment is included. Cordless phone with digital display, ADSL modem, wireless network. If the unit breaks simply have it replaced free of charge.
- Since Vox is a local service provider (South African) your data is cheaper. Should your data bundle be finish you are allowed to still use your Vox phone because most ADSL ISP's provide local data for free after your cap is finished. Had it been Skype or other Voip service providers you would not be able to talk any longer or would have to top p your data bundle.
- The following free services is included ….Call Waiting, Call Holding, Voice Mail, Call Forwarding, etc.
- With Vox you can start a network marketing business to make money by signing up as a dealer and referring the product to customers, friends and family.
- Aimed and customized for the South African Market.
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Privacy Policy | PAIA | ISPA © Vox Telecom Limited
Privacy Policy | PAIA | ISPA © Vox Telecom Limited